Privacy Policy
Effective Date: April 1, 2024
Introduction
MI Healthcare Plans LLC d.b.a. Samantha Lewis Agency (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and share your information when you visit our website at samanthalewisagency.com, mihealthcareplans.com, or mihealthcoverage.com, use our services, or interact with us. By using our website and services, you agree to the terms of this Privacy Policy.
Information We Collect
We collect information to provide you with insurance quotes and services. The information we collect falls into two main categories:
A. Personal Information (PII)
This is information that can be used to identify you directly. We may collect the following types of personal information, depending on the services you request:
- Contact Information: Name, address, email address, and phone number.
- Identification Information: Date of birth, Social Security Number, driver’s license number, or other government-issued ID.
- Financial Information: Payment information, bank account details, and credit history.
- Insurance-Specific Information: Information about your current policies, driving record, vehicle information, property details, and claims history.
- Health Information: For life, disability, or health insurance, we may collect sensitive health information.
B. Non-Personal Information
We also collect non-personal information automatically when you visit our website. This data is not used to identify you personally but helps us improve our website and services. This may include:
- Your IP address and general geographic location.
- Browser type, operating system, and device type.
- Website usage data, such as pages visited, time spent on the site, and links clicked.
- Information collected through cookies and other tracking technologies.
How We Collect Your Information
We collect your information through the following methods:
- Directly from You: When you fill out a quote form, contact us by phone or email, or provide information to an agent.
- From Third Parties: To provide accurate quotes and services, we may collect information from third parties, including insurance companies, credit reporting agencies, motor vehicle departments, and claims databases.
- Automatically: Through cookies, web beacons, and other tracking technologies that gather data about your use of our website.
How We Use Your Information
We use the information we collect for the following purposes:
- To provide insurance quotes, policies, and services you request.
- To process and manage insurance applications, policies, and claims.
- To communicate with you about your policies, renewals, and other services.
- To comply with legal and regulatory requirements.
- To improve our website, products, and services.
- For marketing and communication purposes, to inform you about new products, services, or special offers (you may opt out of these communications at any time).
Disclosure of Your Information to Third Parties
We will only share your information with third parties as necessary to provide you with our services and as permitted by law. We do not sell your personal information. We may share your information with:
- Insurance Carriers and Underwriters: To obtain quotes and bind insurance coverage.
- Third-Party Service Providers: Such as IT providers, data analytics companies, and payment processors who assist us in our business operations.
- Claims Adjusters and Other Claims-Related Parties: To process and handle a claim on your behalf.
- Legal and Regulatory Authorities: To comply with legal obligations, enforce our policies, or respond to lawful requests from government agencies.
Data Security
We have implemented reasonable physical, electronic, and procedural safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or any wireless network can be guaranteed to be 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
Your Rights and Choices
You have the right to access and correct the personal information we hold about you. If you would like to review or update your information, please contact us using the information below.
You also have the right to opt-out of marketing communications. You can do this by following the unsubscribe instructions in any marketing email you receive or by contacting us directly.
Cookies and Tracking Technologies
Our website uses cookies to enhance your user experience, analyze website traffic, and for marketing purposes. You can control your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. We will notify you of any material changes by posting the new policy on our website with a new effective date. We encourage you to review this policy periodically.
Contact Information
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
MI Healthcare Plans LLC d.b.a. Samantha Lewis Agency
39293 Plymouth Rd, Suite 139 * Livonia, MI 48150
734-215-5390
Info@samanthalewisagency.com
SMS Text Messaging Privacy Policy
Our Commitment to Your Privacy
MI Healthcare Plans dba Samantha Lewis Agency respects your privacy and is committed to protecting your personal information. This section of our Privacy Policy specifically outlines how we handle the information you provide when you opt-in to receive SMS text messages from us.
Information We Collect
When you opt-in to our text messaging program, we collect your phone number and any information you provide in the text messages you send to us. We may also collect information about the frequency and timing of your messages.
How We Use Your Information
We use the information we collect from our text messaging program to:
- Send you insurance quotes, policy information, and account updates.
- Provide you with information about your claims and renewals.
- Communicate with you regarding our products, services, and promotions.
- Respond to your questions and provide customer support.
Sharing of Information
We do not sell, rent, or lease your phone number or text message data to third parties. We may share your information with service providers who assist us in sending these text messages. These service providers are bound by confidentiality agreements and are prohibited from using your information for any purpose other than to facilitate our text messaging program.
Your Consent and Opt-Out
By providing your phone number and explicitly opting in, you consent to receive text messages from us. You can opt out of our text messaging program at any time by replying with the keyword STOP to any message you receive. After you text STOP, you will receive one final text message confirming your unsubscription.
Message Frequency and Rates
Recurring message frequency may vary in relation to open enrollment, policy renewal periods, or specific responses regarding your current policy information. Standard message and data rates may apply to any messages you send or receive.
Contact Information
If you have questions about our SMS text messaging program, you can reply with the keyword HELP to a message, or you can contact us directly at:
734-215-5390 or info@samanthalewisagency.com
For more detailed information on how we protect your data, please review our full Privacy Policy above or at https://samanthalewisagency.com/privacy-policy